We may collect the following information:

Name, phone number, email address, demographic information such as post code, preferences and interests and any other information relevant to customer surveys and/or offers…

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail.

• We may use the information to customize our website according to your interests.

• We may provide your information to our third party partners for marketing or promotional purposes.

  We will NEVER sell or misuse your information.

  In addition to the specific situations discussed elsewhere in this Privacy Policy, we share personal data in the following situations:

  • Affiliates. We share personal data with our corporate affiliates (e.g. parent company, sister companies, subsidiaries, joint ventures, or other companies under common control) with some of these entities acting as data processors.

  • Business Transaction. If another company acquires, or plans to acquire our company, business, or our assets, we will share personal data with that company, including at the negotiation stage.

  • Other Disclosures with Your Consent. We may ask if you would like us to share your personal data with other third parties who are not described elsewhere in this Privacy Policy.

  • Other Disclosures without Your Consent. We may share personal data with third parties in response to subpoenas, warrants, court orders, or other requests from legal or regulatory authorities; in connection with any legal process; or to comply with relevant legal, regulatory or treaty obligations. We may also share your personal data in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies. In addition, we may share your personal data to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

  • Public Forums. Some of our websites provide the opportunity to post comments or reviews in a public forum. If you decide to submit information on these pages, that information may be publicly available.

  • Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.

  • Service Providers. We share your personal data with service providers. Among other things, service providers help us to administer and maintain our websites, send communications, provide technology solutions at counters in our stores, conduct surveys, assist with customer service, provide technical support, process payments, provide anti- fraud services, manage regulatory alerts or notifications, provide marketing solutions, assist in order fulfillment, and organize events.

  • Social Media Platforms and Other Third-Party Services. Some of our websites contain certain features such as widgets, buttons, content, or other similar services that are provided by third parties (e.g., YouTube, Facebook, Twitter, Instagram, and/or Pinterest). If you choose to use or interact with these features, certain information may be shared with or collected by those third parties. For more information about what information is shared or collected, and how it is used, see the applicable company’s privacy policy.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal data from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal data. In the event that we are required by law to inform you of a breach to your personal data we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

Changes To This Privacy Policy

We may change our privacy policy and practices over time. You can check the legend at the top of this page to see when this Privacy Policy was last revised. To the extent that our Privacy Policy changes in a material way, the policy that was in place at the time that you submitted personal data to us will generally govern that data unless we receive your consent to the new privacy policy.

Thank you for visiting and shopping at Upulent Isle!

Following are the terms and conditions that constitute our Shipping Policy. 

All orders are processed within 3-5 business days unless expedited shipping is requested. Orders are not shipped on weekends or holidays.

Once we ship your order, you will receive an email with the tracking number.

Please allow additional days in transit for delivery. If for any reason there will be a significant delay in shipping your order, we will contact you via email.

Upulent Isle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


FOR U.S. ORDERS

If you’re not totally satisfied with your Upulent Isle purchase, you must contact us at [email protected] to initiate the return of your merchandise within 3 days of the delivery of your product.

We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account.

In order to correctly process your return, the product/s MUST be returned in perfect condition, along with all original packaging, all boxes or bags, and all tags, if present. Items that do not meet the criteria will be denied and returned to sender or assessed a $10 fee for each branded box/bag not returned.

• Our amazing customer care team will take care of processing your returned merchandise and will send an email once the package has been received and processed.

• Unfortunately, we can’t accept returns or issue refunds after 3 days from your receipt of the merchandise.

• Non-Returnable Items: • Clearance/Sale items • Gift cards purchase.

  Buyer is responsible for shipping cost of return(s).

  MAIL YOUR RETURNS TO: Upulent Isle
  4506 Church Avenue Brooklyn NY 11203

  Any questions about your return? Contact Upulent Isle Customer Service via EMAIL: [email protected]

Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.

If you’re not totally satisfied with your Upulent Isle purchase, you must contact us at [email protected] to initiate the return of your merchandise within 3 days of the delivery of your product.

We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. Please note it may take up to 10 business days for the credit to appear on your account.

• In order to correctly process your return, the product/s MUST be returned in perfect condition, along with all original packaging, all boxes or bags, and all tags, if present. Items that do not meet the criteria will be denied or assessed a $10 fee for each branded box/bag not returned.

• Our amazing customer care team will take care of processing your returned merchandise and will send an email once the package has been received and processed.

• Unfortunately, we can’t accept returns or issue refunds after 3 days from your receipt of the merchandise.

  Send your item via a traceable method to the following address:

  MAIL YOUR RETURNS TO:

  Upulent Isle
  4506 Church Avenue Brooklyn NY 11203

  Any questions about your return? Contact Upulent Isle Customer Service via EMAIL: [email protected]

If your purchase arrives damaged you must contact us at [email protected] within 3 days of the delivery of your item/s. Please provide pictures that clearly show the damage to the product or of the incorrect item/s received.

We’ll process your return as soon as we receive it for the purchase amount. Please note it may take up to 10 business days for the credit to appear on your account.

• All damaged items are to be returned/received. Upulent Isle will provide a pre-paid label for approved damaged returns.

• In order to correctly process your return, the item/s in question MUST be returned as shown in the picture (there must be no further damage), along with all original packaging, all boxes or bags, and all tags, if present. Items that do not meet the criteria will be denied or assessed a $7 fee for each branded box not returned.

Once your order is placed you will be unable to make changes. To cancel your order please contact Upulent Isle at [email protected] As long as your order has not shipped, you will receive a store credit for your canceled order.

• If your purchase arrives with item/s missing, you must contact us at [email protected] within 3 days of the receipt of your item/s. Please provide pictures of the items you received and a copy of the original invoice. Once approved, the missing item/s will be shipped to you or a full refund will be issued for the item that was not shipped.

• If you received the wrong item/s, you must contact us at [email protected] within 3 days of the receipt of your item/s. The wrong item/s must be returned and received in good condition before the correct item is shipped. Upulent Isle will provide a pre-paid label for approved items to be returned. Please provide pictures of the incorrect item and the original invoice invoice to [email protected]